frequently asked

Yes. Even if you are just scheduling a curbside pickup or picking up a menswear rental, we need to know you are coming to prepare things for you!

 

View Our Appointment Menu

We ask that all clients arrive on time for their appointments. During the summer months, many tourists visit or drive through Portsmouth, so we ask you please take weekend and holiday traffic into account.

 

All Suit & Tux related appointments and returns are encouraged to check-in through the Formal doors, located right next to our Bridal entrance.

 

 

We only have one requirement: underwear on your bottom half! Most formalwear dresses don't require a bra, however please feel free to bring one with you for modesty, if you prefer. We have robes, slips, shapewear, strapless bras, and pasties available for you!

Our bridal gowns range in price from $1,500-$8,000+ and our samples range in size from 6-24.

 

Mother-of-the-Wedding gowns and dresses range in price from $400-$1,200+ and our samples range in size from 6-24.

 

Bridesmaid dresses range in price from $200-$400+ and our samples range in size from 6-28.

 

For Bridal Gown purchases, we accept a deposit at the time of purchase, and for both Mother-of-the-Wedding and Bridesmaid purchases, we ask for payment in full at the time of purchase.

 

Suit and Tux rentals start around $249 and we take a deposit at the time of booking your rental. We accept all major credit cards, cash, and checks. (Please note: We do not accept checks when merchandise is leaving the shop.) Think about notifying your bank about your visit here- we often experience customer credit cards declining since our shop is outside of their typical spending pattern. To save time at check-out, it’s best for your bank or credit card holder to know in advance of the potential charge you’ll be putting on your card.

Wedding dresses take 6-9 months to come in. Accessories, bridesmaid and mothers dresses take 4-5 months. We've broken it all down for you in our expert fashion timeline. If your wedding is happening sooner than that, there are many other options such as rushing an order or purchasing a sample...your stylist will know exactly what will work for you.

See Timeline

Yes and no. We are what is considered a "Closed-Concept" store. That means that we don't keep our inventory out to browse, and your stylist pulls dresses for you throughout your appointment from our private closet. This shopping style has so many benefits, and makes for a very relaxing and efficient appointment. We know that brides want to see all their options, too, so we have our designer's inventory on our website for you to browse through prior to coming in.

 

When browsing Wedding Dresses, use the "In Stock" filter to get an idea of what we have readily available for you to try on at your appointment!

 

Please note: We don't have every dress on our website in stock to try on, so if you see something you like (even if listed as "In Stock") please call us to check availability.


View Our Collection

This depends on what you are looking for! Please see the below:

 

Wedding Dresses: We have an "In Stock" filter for our collection of wedding dresses to make browsing a bit easier for you. Please know there are some limitations - this is updated weekly, not daily, and it won't capture our newest merchandise! So we have even more to shop than what you see. Looking for our Plus Size selection? This is also updated weekly here.

 

Bridesmaid Dresses: We have the majority of dresses you see listed, but not all. Looking for our Plus Size selection? This is also updated weekly here.

 

Mother of the Wedding: We don't have an "In Stock" option for this collection as it changes so frequently. Looking for something specific? Email or call us to check the style's availability!

 

Suit & Tux: We have our most popular styles listed here, all available to try on! We have even more samples to browse in our Tux Suite & Tux Lounge, so to get the full scope of our offering please browse the catalog here.

 

If you are ever making your appointment to specifically see one style, please reach out to us prior so that we can check and monitor its availability for you!

  1. Your bridal appointment is scheduled for 90 minutes.

  2. You are allowed to bring 3-4 special guests with you to your appointment, and we recommend that all guests are above 18.

  3. To protect our merchandise, no outside food or drink is allowed.

  4. Please click here to read about our current safety policies & procedures.

 

Apart from our upgraded appointment options, we do not allow outside food or drink in the store. We try to be as careful as possible in an effort to protect our expensive (and delicate!) merchandise. Feel free to bring water, or utilize our complimentary water station during your appointment.

Absolutely! We also have WiFi if you want to Zoom/FaceTime with someone important who couldn't make it.

Though we are huge fans or babies and children, for safety and insurance reasons, we do not recommend bringing toddlers and children to the salon. Our main concern is the safety hazards for children in the salon, such as sharp pins on the carpet, pushing mirrors, fragile decor, falling mannequins, and damaged merchandise. 

 

We've seen firsthand that it can be difficult for even the best-behaved babies, toddlers, and children to sit still for 90 minutes. Our goal is to provide an exceptional experience for all of our brides, and we have seen that crying babies and running toddlers in an otherwise quiet atmosphere can be distracting for another bride's memorable day (taking into consideration the other clients shopping at the same time who are focusing on making their big decision).

 

We appreciate you/your guests taking the time to look into childcare options prior to your appointment, and thank you for understanding!

Men are certainly allowed in our salon, but to respect other customer's privacy, men are not allowed back in the bridal suites. Whether your dad or your man-of-honor, we'll make sure they're comfortably seated in a viewing area in our main salon.

No, but we an amazing list of seamstresses that we personally recommend from all over New England that we'd be happy to share with you.

It's a collection of dresses or accessories that we don't have in our inventory and is sent to us for a limited period of time. Basically, it's more options to try on, and there's usually an incentive from the designer, too!

During the winter months, it is always our intention to remain open, regardless of inclement weather. Please be aware of the weather forecast prior to your appointment and make plans for your travel accordingly. Regardless of weather, we ask that you make every effort to comply with our cancellation policy and provide sufficient notice if you are unable to attend. If we choose to close due to an impending storm, you will be contacted via phone to reschedule.

Bring it back to us. We can send it out to be cleaned and preserved so you can keep it forever! Click here for more info!

We have cherished our years as a prom destination, helping young women feel confident and beautiful for their proms, but 2020 impacted small businesses in a big way. As a result of that, and with a heavy heart, we will retire our prom and special occasion department, effective June 2021. We would be thrilled to cater to your menswear needs for these types of events within our Suit/Tux department.

Our biggest gift to our brides is their free partner suit/tux rental for their wedding weekend, and 10% off each additional party rental! Here is what you should know about renting/attending menswear appointments through MD:

  • Our rental period is 5 days long! Rentals are guaranteed to be in by 2:00 the Thursday before your wedding, and are due back by 6:00 PM the following Monday.
  • If you're planning a Thursday wedding, or a destination wedding, please give us a call! There may be additional costs associated with extending a rental, and we'd love to walk you through that prior to an appointment.
  • Please let your 'gents know that there is a late fee if rentals are not back on time, $40 per rental, per day.
  • Below is the sequence of appointments we'll book for you & your party:
    • Suit/Tux Styling Appointment: 6 months - 60 days prior to the wedding, we'll have a consultation for the couple getting married to select the styles those renting will wear.
    • Suit/Tux Measurement Appointment: 30-60 days prior to the wedding, measurements are due. We highly suggest getting measured at our store, but if you're out of town follow these steps here! This can be a group or individual appointment, but please let us know who will be attending ahead of time so we can make sure we book enough time!
    • Meet Your Suit Appointment: Once your suits have arrived, we will schedule your pick up appointment! We highly suggest each member attends this appointment as last minute adjustments can be made at this time. This can be a group or individual appointment, but please let us know who will be attending ahead of time so we can make sure we book enough time!
  • Appointments are required for everything except returns. When arriving for group appointments, we ask that the entire party is present before the appointment begins. Please coordinate appropriately, thank you!

Face Masks

Face masks are currently optional for both clients and staff at Madeleine's Daughter, though we ask you wear one if you feel any bit under the weather. If you and your group are intending to wear masks throughout your visit and would prefer your stylist wear one as well we are happy to accommodate your request. Please let us know prior to your appointment and we will prepare accordingly, thank you!

 

Sanitization

It’s important to us that you feel confident in the steps we are taking to ensure a healthy space for you and your guests. We strongly recommend using our hand sanitizer, and wearing a face mask if you are feeling under the weather. We are sanitizing the entire store, including restrooms, bridal suites, the main salon, and entrance daily, in addition to a weekly professional service.

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