frequently asked

Yes. Even if you are just scheduling a curbside pickup or a Meet Your Suit appointment, we need to know you are coming to prepare things for you and ensure we'll be able to assist you upon arrival!

 

View Our Appointment Menu

We ask that all clients arrive on time for their appointments. During the summer months, many tourists visit or drive through Portsmouth, so we ask you please take weekend and holiday traffic into account.

 

All Suit & Tux related appointments and returns are encouraged to check-in through the Formal doors, located right next to our Bridal entrance. Please note that this department cannot guarantee you an appointment if you miss your appointed time.

 

 

At the time of booking your appointment, a credit card is required to hold on file for our 48-hour cancellation policy. Bridal Appointments are held to a $150 cancellation policy and Bridesmaids, Mothers, and Suit & Tux Styling appointments are held to a $75 cancellation policy. We ask that if you wish to cancel your appointment, you let us know 48 hours in advance to your scheduled visit. If you feel there are extenuating circumstances that are preventing you from being able to visit and you wish to reschedule, please give us a call!

 

Please note: Appointments aren't transferrable to a different department within this 48-hour window, either. For example, a Bridal Appointment can't be switched to a Mother of the Bride appointment with less than 48-hours notice.  

We only have one requirement: underwear on your bottom half! Most formalwear dresses don't require a bra, however please feel free to bring one with you for modesty, if you prefer. We have robes, slips, shapewear, strapless bras, and pasties available for you!

Bridal

Our Bridal collection ranges in price from $1,800-$8,000+ and our samples range in size from 6-24.

For Bridal Gown purchases, we accept a deposit at the time of purchase, and the remainder is to be paid 10 days after the gowns arrival to our store. If purchasing directly from our collection, we ask for payment in full at time of purchase.

 

Mother of the Wedding

Our Mother of the Wedding gowns and dresses range in price from $450-$1,200+ and our samples range in size from 6-24

For Mother-of-the-Wedding purchases we ask for payment in full at the time of purchase.

 

Bridesmaids

Bridesmaid dresses range in price from $200-$400+ and our samples range in size from 6-28.

For Bridesmaids purchases we ask for payment in full at the time of purchase.

 

Suit and Tux Rentals

Our rentals start at $249 and a deposit is taken at the time the couple books their rental at their Suit & Tux Styling Appointment. Any additional members of the party renting through MD can expect to pay a deposit at the time of submitting their measurements, and payment in full due by the wedding weekend.

 

All Departments

We accept all major credit cards, cash, and checks (Please note: If you wish to pay by check, it is store policy to securely store a credit card on file as well. Checks are not accepted as final payment when an item is leaving the store.). Think about notifying your bank about your visit here- we often experience customer credit cards declining since our shop is outside of their typical spending pattern. To save time at check-out, it’s best for your bank or credit card holder to know in advance of the potential charge you’ll be putting on your card.

Wedding dresses take 6-9 months to come in. Accessories, bridesmaid and mothers dresses take 4-5 months. We've broken it all down for you in our expert fashion timeline. If your wedding is happening sooner than that, there are many other options such as rushing an order or purchasing a sample...your stylist will know exactly what will work for you.

See Timeline

We are what is considered a "Closed-Concept" store, which means that we don't keep our inventory out to browse. At your appointment your Stylist will edit our full collection of dresses for you based off of your preferences, and pull dresses for you from our private closet. This shopping style has so many benefits, and makes for a very relaxing and efficient appointment. We know that brides want to see all their options, too, so we have our designer's inventory on our website for you to browse through prior to coming in.

 

When browsing Wedding Dresses, use the "In Stock" filter to get an idea of what we have readily available for you to try on at your appointment!

Please note: We don't have every dress on our website in stock to try on, so if you see something you like (even if listed as "In Stock") please call us to check availability.


View Our Collection

This depends on what you are looking for! Please see the below:

 

Wedding Dresses: We have an "In Stock" filter for our collection of wedding dresses to make browsing a bit easier for you. Please know there are some limitations - this is updated weekly, not daily, and it won't capture our newest merchandise! So we have even more to shop than what you see. Looking for our Plus Size selection? This is also updated weekly here.

 

Bridesmaid Dresses: We have the majority of dresses you see listed, but not all. Looking for our Plus Size selection? This is also updated weekly here.

 

Mother of the Wedding: We don't have an "In Stock" option for this collection as it changes so frequently. Looking for something specific? Email or call us to check the style's availability!

 

Suit & Tux: We have our most popular styles listed here, all available to try on! We have even more samples to browse in our Tux Suite & Tux Lounge, so to get the full scope of our offering please browse the catalog here.

 

If you are ever making your appointment to specifically see one style, please reach out to us prior so that we can check and monitor its availability for you!

  1. Your bridal appointment is scheduled for 90 minutes.

  2. You are allowed to bring 3-4 special guests with you to your appointment, and we recommend that all guests are above 18.

  3. To protect our merchandise, no outside food or drink is allowed.

  4. Please click here to read about our current safety policies & procedures.

 

Whether you are purchasing an item directly from our collection, or special ordering an item through one of our valued vendors, there are zero returns or exchanges at Madeleine's Daughter once your order has been placed.

 

It's our goal to make sure that each client is madly in love with the items they select at their appointment, as opting to purchase is both a financial and emotional commitment to that item. We can always make note of items you wish to "sleep on" but cannot guarantee their availability or price at a later time.

A"BYOB" approach is not permitted as it creates a legal liability - thank you in advance for understanding this and honoring this policy. We try to be as careful as possible in an effort to protect our expensive (and delicate!) merchandise, so feel free to bring water, or utilize our complimentary water station during your appointment.

 

Many of our Upgraded Appointment options include complimentary bubbly. Read more here.

Absolutely! We also have WiFi if you want to Zoom/FaceTime with someone important who couldn't make it.

Though we are huge fans or babies and children, for safety and insurance reasons, we do not recommend bringing toddlers and children to the salon. Our main concern is the safety hazards for children in the salon, such as jumping on our pedestals, sharp pins on the carpet, pushing mirrors, fragile decor, falling mannequins, and damaged merchandise. 

 

We've seen firsthand that it can be difficult for even the best-behaved babies, toddlers, and children to sit still for 90 minutes. Our goal is to provide an exceptional experience for all of our brides, and we have seen that crying babies and running toddlers in an otherwise quiet atmosphere can be distracting for another bride's memorable day (taking into consideration the other clients shopping at the same time who are focusing on making their big decision).

 

We appreciate you/your guests taking the time to look into childcare options prior to your appointment, and thank you for understanding!

Men are certainly allowed in our salon, but to respect other customer's privacy, men are not allowed back in the bridal suites. Whether your dad or your man-of-honor, we'll make sure they're comfortably seated in a viewing area in our main salon.

No, but we an amazing list of seamstresses that we personally recommend from all over New England that we'd be happy to share with you.

It's a collection of dresses or accessories that we don't have in our inventory and is sent to us for a limited period of time. Basically, it's more options to try on, and there's usually an incentive from the designer, too!

 

View all of our upcoming Trunk Shows and events here.

During the winter months, it is always our intention to remain open, regardless of inclement weather. Please be aware of the weather forecast prior to your appointment and make plans for your travel accordingly. Regardless of weather, we ask that you make every effort to comply with our cancellation policy and provide sufficient notice if you are unable to attend. If we choose to close due to an impending storm, you will be contacted via phone to reschedule.

Bring it back to us. We can send it out to be cleaned and preserved so you can keep it forever! Click here for more info!

We have cherished our years as a prom destination, helping young women feel confident and beautiful for their proms, but 2020 impacted small businesses in a big way. As a result of that, and with a heavy heart, we have retired our prom and special occasion department, effective June 2021. We would be thrilled to cater to your menswear needs for these types of events within our Suit/Tux department.

Our biggest gift to our brides is their free partner suit/tux rental for their wedding weekend, and 10% off each additional party rental! Take a peek at the Suit & Tuxedo department's FAQ HERE.

Face Masks

Face masks are currently optional for both clients and staff at Madeleine's Daughter, though we ask you wear one if you feel any bit under the weather. If you and your group are intending to wear masks throughout your visit and would prefer your stylist wear one as well we are happy to accommodate your request. Please let us know prior to your appointment and we will prepare accordingly, thank you!

 

Sanitization

It’s important to us that you feel confident in the steps we are taking to ensure a healthy space for you and your guests. We strongly recommend using our hand sanitizer, and wearing a face mask if you are feeling under the weather. We are sanitizing the entire store, including restrooms, bridal suites, the main salon, and entrance daily, in addition to a weekly professional service.

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