our store policies
We are so excited to host you and your guests at your upcoming appointment! Please take a moment to read through our store policies and feel free to share them with your guests, as well. If you have any questions or special requests, we are just one phone call away.
Since your bridal appointment will be taking place in a private suite among your guests (we’ll have a separate area for male guests!), we recommend bringing/wearing undergarments that will allow you to feel comfortable getting in and out of dresses with those people. We are more than happy to provide a robe and undergarments for your comfort and modesty.
Our store is what's considered "closed-concept". This means that our dresses are not out to browse, and are instead kept in a private closet which your stylist will access throughout your appointment. We've found this is incredibly helpful in the dress selection process, as you'll only see dresses that fit your budget, timeframe, and preferences detailed in the Profile you submit prior to your appointment.
We'd love to have everyone you love there for you, but our suites will only comfortably accommodate 3-4 guests in addition to the bride. Want to bring an extra guest? Just give us a head's up so we can try to make room for everyone! Additional guests are much easier for us to accommodate Monday through Friday! Have a really large group? Maybe one of our "Salon is Yours" appointments might be best!
Also, although we are huge fans of children and babies, we do recommend trying to get a sitter since our environment isn't ideal for the little ones. For this reason, we ask that whenever possible, all guests be over the age of 18. Lastly, if you plan to have any men at your appointment, like your dad or your man-of-honor, that's great- we'll be sure to have a separate area for them to sit outside of where you will be changing.
Our bridal gowns range in price from $1,800-$9,000 and we take payment in full or a deposit at the time of purchase. If you opt to pay a deposit, we will charge the remaining balance of the dress 10 days after your gown's arrival. If you'd like to use a different card for the balance, just let us know!
Mother-of-the-Wedding gowns and dresses range in price from $450-$1,300 and Bridesmaid dresses range in price from $230-$400. For both Mother-of-the-Wedding and Bridesmaid purchases, we ask for payment in full at the time of purchase.
Suit and Tux rentals start around $259 and we take a deposit at the time of booking your rental.
We accept all major credit cards, cash, and checks. (Please note: We do not accept checks when merchandise is leaving the shop.) Think about notifying your bank about your visit here- we often experience customer credit cards declining since our shop is outside of their typical spending pattern. To save time at check-out, it’s best for your bank or credit card holder to know in advance of the potential charge you’ll be putting on your card.
Like many industries, the bridal world has been impacted by shipping delays in 2022. Due to this, we want to be transparent that lead times from all designers are slightly longer than in years past. Please refer to the estimates for each wedding attire category below:
Bridal: Order 9-12 months in advance of wedding date, considering 2-3 months for alterations
Bridesmaids: Order 6-8 months in advance of wedding date, considering 1-2 months for alterations
Mother of the Wedding: Order 6-8 months in advance of wedding date, considering 1-2 months for alterations
Suit & Tux: As we are primarily a rental service, this department has not been affected by elongated lead times.
Exact lead times or garment ETA's are designer specific, so your stylist will be able to guide you through all of the designers available for your wear date.
We have alternate options if you’re shopping inside of the above timelines, too. Your stylist will only pull in options that can be delivered in a comfortable timeframe for you, including options directly from our collection.
For a full Wedding Attire Checklist, click here!
Don’t stress about parking- we have plenty and it’s free! But you may want to be careful when it comes to traffic, particularly in the summer and leaf-peeping months. We’re a bit of a destination here on the seacoast, which sometimes means lots of traffic, but also means it’s gorgeous here with lots of great things to do and places to visit around your appointment!
We ask for 48 hours notice on any cancellations, otherwise you might incur a cancellation fee, so please communicate with us ASAP if you can’t attend! And if time gets away from you, just give us a call- we'll always do our best to help you out because we know that sometimes there are extenuating circumstances to consider. This is especially true for the winter months and inclement weather. While it’s always our intention to remain open for any customers who would like to come see us, we also want everyone- customers and employees alike- to be safe! We ask that you be mindful of any upcoming inclement weather and communicate with us as soon as possible if your plans need to change. And rest assured that if we choose to close the shop due to an impending storm, you will be contacted to reschedule your appointment.
Please note: Appointments aren't transferrable to a different department within this 48-hour window, either. For example, a Bridal Appointment can't be switched to a Mother of the Bride appointment with less than 48-hours notice.
Apart from our upgraded appointments, we avoid having any outside food or drink in the shop because we want to be as careful as possible with our beautiful (and delicate) merchandise. We do not allow "BYOB" as it is a legal liability - thank you in advance for understanding this and honoring this policy.
Water is fine to bring, of course, but if you happen to forget we have a complimentary water station available. And if you're looking to celebrate afterwards, we have lots of recommendations for local places to do so.
Though it goes without saying, we have a zero-tolerance policy when it comes to smoking or vaping within the store, whether in a suite, bathroom, or the main salon.
We are by appointment for everything, and you can request/book your appointment right here on our website. Our current business hours are:
Monday: 11AM - 7PM
Thursday: 11AM - 7PM
Friday: 10AM - 6PM
Saturday: 10AM - 6PM
Sunday: Closed March - August
Sunday: Open September - February, 10AM - 4PM
In compliance with the provisions of the Americans with Disabilities Act (ADA), individuals with disabilities shall be permitted to be accompanied by their service animals in all unrestricted areas of Madeleine's Daughter Bridal's premises, understanding exceptions may apply in certain areas.
Please let us know ahead of your scheduled appointment time if you or a guest will require a service animal to ensure we do not pair you with a stylist who is afraid of or allergic to the animal you are bringing. We expect all service animals to be well-trained and to not misbehave in the store. In the instance of any "accidents" please know that the card on file for your appointment may be charged a subsequent cleaning fee to be determined Madeleine's Daughter based on damage.
In our FAQ, we answer the questions that most brides and clients have before joining us for an appointment. Everything from alterations, trunk shows, our inclement weather policy and more can be found below: