Frequently Asked Questions
Do I need an appointment?
Yes. Even if you are just picking something up or want to browse, we need to know you are coming to prepare things for you!
Do you charge for appointments?
No, there is no charge for an appointment with us, but we do require a valid credit card to reserve bridal appointments. If you fail to show for your appointment or do not cancel 24 hours prior to the appointment, we will charge that card a $50 appointment fee.
What is the price and size range of your dresses?
Our wedding dresses are priced from $1,500 to $8,000 and from size 6 through 24.
How long does it take to order?
Wedding dresses take up to 6 months to come in. Accessories, bridesmaid and mothers dresses take up to 4 months. We've broken it all down for you in our expert fashion timeline. If your wedding is happening sooner than that, there are many other options such as rushing an order or purchasing a sample...your stylist will know exactly what will work for you.
Can I look through the dresses myself?
Yes and no. At your appointment, your stylist will pull dresses for you...which makes for a very relaxing and efficient appointment. But we know that brides want to see all their options too, so we have our inventory online for you to browse through prior to coming in.
What should I know before my appointment?
Your bridal appointment is scheduled for 90 minutes.
Your bridal suite holds 5 people comfortably, so please limit your guests to 4.
To protect our merchandise, no food or drink is allowed.
We provide bras, slips, and robes but do require full coverage underwear to try on dresses.
Can I take pictures?
Absolutely! We also have WiFi if you want to Skype/FaceTime with someone important who couldn't make it.
Are children allowed in the salon?
For safety and insurance reasons, toddlers and children are not allowed in the salon. We ask that this Child Safety Policy be taken seriously, and communicated to anyone who is invited to your appointment so that they can coordinate plans in advance.
Our main concern is the safety hazards for children in the salon, such as sharp pins, hard surfaces and furniture, falling mannequins, and damaged merchandise. For that reason, infants and babies who are not yet mobile are usually fine, however our goal is to provide an exceptional experience for all of our brides, and we have seen that crying babies and running toddlers can be distracting and ruin a bride's memorable day (also taking into consideration the other brides shopping at the same time who are focusing on making their big decision). Additionally, we know that expecting a small child to be quiet and sit still for over an hour is unreasonable and would not be fun for them at all. Spatially, we cannot accommodate strollers and the salon is not equipped to care for toddlers and children.
We sincerely appreciate your understanding!
Are men allowed in the salon?
Men are certainly allowed in our salon, but to respect other customer's privacy, men are not allowed back in the bridal suites.
Can I bring champagne?
Unfortunately, no...to protect all of our merchandise, no food or drink is allowed. But there is a Margaritas right next door if you want to celebrate after!
Do you offer alterations?
No, but we an amazing list of seamstresses that we personally recommend from all over New England that we'd be happy to share with you.
Can I order my bridesmaid dresses online with you?
Sort of. We can't process the order online, but you can submit all your information through our Bridesmaid Order Form. We will process the order in our salon and contact you to confirm. Please contact us with any questions...we want to help you!
What is a trunk show?
It's a collection of dresses or accessories that we don't have in our inventory and is sent to us for a limited period of time. Basically, it's more stuff and there's usually a discount on it too!
What should I do with my dress after the wedding?
Bring it back to us. We can send it out to be cleaned and preserved so you can keep it forever! Click here for more info!